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||Getting to Yes: Negotiating Agreement without Giving In
||Fisher, R., Ury, W. & Patton, B.
||This book offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict. It tells you how to separate the people from the problem; focus on interests, not positions; work together to create options that will satisfy both parties; and negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to 'dirty tricks.'
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